NOAH’S ARK HOUSE CLEARANCE – TERMS AND CONDITIONS
By engaging Noah’s Ark House Clearance (“we”, “us”, “our”), you (“the client”) agree to the following Terms and Conditions.
1. Booking Confirmation
1.1 Chargeable Clearances
A booking is confirmed when:
A quotation has been accepted (verbally or in writing), and
A 30% deposit has been paid, or
Written confirmation to proceed has been provided where a deposit has been waived
1.2 Free Clearances
A booking is confirmed when:
We have agreed to carry out the clearance at no cost, and
The client has provided verbal or written confirmation to proceed
1.3 Binding Agreement
Once a booking is confirmed:
A legally binding agreement is formed
These Terms and Conditions apply in full
2. Client Disclosure Obligations
The client must fully and accurately disclose any information that may affect:
Property access
Parking or loading arrangements
Working conditions
Structural or environmental hazards
Third-party works (including roadworks, construction, or utilities)
Failure to disclose material information constitutes a material breach of contract.
3. Site Access & Working Conditions
The client must ensure:
Safe and unobstructed access
Suitable parking/loading access
A safe working environment
We reserve the right to suspend, reschedule, or terminate services if conditions are not met.
4. Unsafe or Misrepresented Conditions
If, upon arrival or during the job, conditions are:
Unsafe
Hazardous
Obstructed
Or materially different from what was disclosed
We reserve the right (at our sole discretion) to immediately cease operations.
In such cases:
The job will be treated as aborted due to client-side conditions
The full balance remains payable
Additional costs may apply
5. Delays Outside Our Control
We are not liable for delays caused by:
Third-party works
Access restrictions
Environmental or safety concerns
Additional charges may apply, and the original quotation remains payable.
6. Free Clearance Reassessment
Where a free clearance has been agreed:
If agreed items are removed, altered, or misrepresented, we reserve the right to reassess
If the clearance is no longer viable as a free service and no agreement can be reached, a minimum charge of £850 will apply, reflecting labour, logistics, and operational allocation
7. Charges, Deposits & Payment Terms
A 30% deposit is required for chargeable jobs unless otherwise agreed
The remaining balance is due on the day of attendance, not conditional on completion
Payment must be made immediately upon request
8. Payment Terms & Late Payment
8.1 Payment Due
All payments are due:
On the day of attendance, or
Within 24 hours of invoice issuance, where applicable
8.2 Late Payment Definition
Payment is considered late if not received within 24 hours of the due time.
8.3 Interest & Charges
Late payments will incur:
Interest calculated daily from the due date until payment is made, in accordance with the
Late Payment of Commercial Debts (Interest) Act 1998
A one-off fixed compensation charge per invoice:
£40 for debts up to £999.99
£70 for debts between £1,000 and £9,999.99
£100 for debts of £10,000 or more
8.4 Administrative & Recovery Costs
We reserve the right to charge:
Reasonable administrative costs for time spent pursuing unpaid balances
Costs associated with correspondence, documentation, and follow-up
Third-party debt recovery costs where applicable
8.5 Escalation
After 48 hours → Formal demand issued
After 7 days → Debt may be passed to a recovery agency
After 14 days → Legal proceedings may commence
8.6 Allocation of Payments
Any payments received will be applied first to:
Interest
Recovery costs
Outstanding balance
8.7 Time of Payment
Time for payment is of the essence.
9. Aborted or Disrupted Jobs
If work cannot proceed due to:
Non-disclosure
Access issues
Unsafe conditions
Third-party interference
The job remains fully chargeable.
10. Waiting Time
Where delays are caused by the client, additional charges may apply.
11. Variations to Scope
Any work outside the agreed scope may incur additional charges.
12. Parking, Access Charges & Fines
The client is responsible for:
Providing suitable parking
Covering any permits, charges, or fines incurred
13. Hazardous or Prohibited Items
Clients must not include hazardous, illegal, or prohibited items.
We reserve the right to suspend work if such items are identified.
14. Waste & Ownership
Once items are removed and loaded:
Ownership transfers to Noah’s Ark House Clearance
15. Photographic Evidence
We reserve the right to take photographic or video evidence of:
Site conditions
Access issues
Scope of work
For record-keeping and dispute resolution.
16. Cancellations & Changes
No changes may be made within 48 hours of the scheduled booking
Cancellation within 48 hours will incur a charge of 50% of the agreed job value, reflecting operational costs and loss of work
17. Conduct & Behaviour
We operate a zero-tolerance policy toward:
Abuse
Threats
Harassment
Services will be terminated immediately if such behaviour occurs.
18. Debt Recovery & Enforcement
If payment is not made:
The debt may be passed to a recovery agency without further notice
The client will be liable for all reasonable recovery, legal, and enforcement costs
19. Force Majeure
We are not liable for delays or failure to perform due to events beyond our control.
20. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force.
21. Acceptance
By confirming a booking (paid or free), the client:
Confirms acceptance of these Terms
Confirms all information provided is accurate
Accepts responsibility for site conditions